Privacy Policy

This Privacy Policy explains how Insights Flowers & Ornamental Plants Trading L.L.C ("Insights", "we", "us"), registered in Dubai, UAE (Trade License No: 1585652), collects, uses, and protects your personal information when you use our website and flower delivery services.

By using our website, you consent to the practices described in this policy.

We collect only the information needed to run our boutique and deliver your orders:

• Order & contact details: your name, email address, phone number, and any account login details you create.
• Delivery details: recipient name, delivery address and area, contact number, preferred delivery date and time slot, and any gift message or special instructions you provide.
• Payment information: payments are processed by our secure payment gateway. We do not store your full card number on our servers.
• Usage information: pages viewed, products browsed, and searches made on our site, which help us improve our catalogue and service.
• Communications: messages you send us by email, phone, WhatsApp, or our contact forms, including reviews you submit.

We use a small number of cookies that are essential for the website to work:

• A cart cookie that remembers the items in your shopping cart between visits.
• A delivery area cookie that remembers your selected emirate/area so we can show you the right availability.
• Google reCAPTCHA, which protects our forms from spam and abuse. Its use is subject to Google's Privacy Policy and Terms of Service.

You can clear or block cookies in your browser settings, but the cart and checkout may not function correctly without the essential ones.

• To process, prepare, and deliver your flower orders and send order confirmations and delivery updates.
• To provide order tracking and respond to your questions and support requests.
• To process payments and prevent fraud.
• To send our newsletter and offers if you have subscribed — you can unsubscribe at any time.
• To understand what our customers love (bestsellers, popular searches) and improve our arrangements, website, and service.
• To comply with UAE legal, tax, and accounting obligations.

We never sell your personal data. We share it only with parties who help us serve you:

• Delivery personnel and logistics partners — the recipient's name, address, and phone number needed to complete a delivery.
• Payment gateway providers — to securely process your payment.
• Service providers that host our website and send transactional emails on our behalf.
• Authorities — where disclosure is required by UAE law or a valid legal request.

If you choose Anonymous Delivery at checkout, we do not reveal your identity to the recipient.

We use appropriate technical and organizational measures — including encrypted connections (HTTPS) and secure payment processing — to protect your data against unauthorized access, alteration, or loss.

We keep order records for as long as needed to provide our services and to meet UAE legal, tax, and accounting requirements, after which they are securely deleted or anonymized.

In line with applicable UAE data protection law, you may:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data, where we have no legal obligation to retain it.
• Withdraw consent to marketing communications at any time.

To exercise any of these rights, contact us at info@insightsflorist.com and we will respond as soon as reasonably possible.

Our website is intended for customers aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be published on this page with its last-updated date. Continued use of the website after changes means you accept the updated policy.